Fees and charges
The rates we currently have in force. These figures are pulled live from the operator configuration - your booking is always charged at the rate in force at the time you book, even if we update these later.
Storage
Storage is billed monthly per item in your booking. The rate varies by box / space size, and your exact monthly figure is confirmed when you book - before you pay.
| Product | Size | Monthly (incl. VAT) |
|---|---|---|
| Storage box, suitcase or hardcase | approx. 60 × 40 × 40 cm | €10 |
| Long items - Skis, snowboards and fishing gear | 40 × 40 × 220 cm | €10 |
| Standard Eurobox - 600×400×320 mm | 60 × 40 × 34 cm | €15 |
Trip charges (delivery and return)
A trip charge may apply when our driver visits your address - such as when we collect your items and when we return them. Some of these may be included free; see our policy below.
- €25 per trip (incl. VAT)
- If our driver can't hand over on the first attempt (you weren't home, the address was wrong, etc.), the first re-attempt is free. Subsequent re-attempts are charged at the regular trip rate.
- Free travel within 5 km of the warehouse. Beyond that, a per-kilometre surcharge applies (see below).
- Trips are capped at 50 km from the warehouse - addresses outside this range can't currently be served.
Cancellations and changes
You can cancel or change a booking any time. The applicable fee depends on how much notice we have - see our notice window below.
- Cancellations made more than 6 working slots before the booking carry no charge. Within the notice window, the trip cost may still apply if the van trip can't be redirected.
- Cancellations after the driver has departed for your address, or no-shows at the door, are billed for the full trip cost. EU consumers retain their statutory 14-day right of withdrawal regardless - see the customer terms.
Late payment
Invoices not paid within the agreed payment terms accrue a flat late fee, applied once after 7 days of overdue.
€10 flat fee after the overdue threshold (incl. VAT)