Terms and Conditions

These terms apply between you (the Customer) and Hallitse Oy (VAT FI36122106), a company registered in Finland.

Hallitse Oy provides on-demand storage. The provider supplies sturdy archive boxes, collects them filled, stores them in a heated, camera-watched warehouse, and returns individual boxes back to the customer on request.

Delivery is all-or-nothing. When you place an order, the delivery is a single atomic event - the driver brings every box in your order on the agreed date and timeslot. We do not split deliveries. If any item slips (out of stock, transport delay, your unavailability), the whole delivery reschedules to another day. At the moment you submit your booking and pay, you are committing to the full order; once the van is dispatched on that basis we treat the order as a settled agreement.

If you reject boxes at the door, you are charged for the full order - the same amount as if you had accepted every box. We record the order as fully delivered (the van arrived with everything you ordered) and the rejected boxes as returned to us on delivery day; you don't pay ongoing storage on them. Any refund for the rejected boxes goes through the cancellation flow in Section 6 - right of withdrawal if you're within 14 days of booking confirmation, or our standard cancellation rules otherwise. This rule exists because van trips are sized and dispatched on the assumption of a full order; if you know in advance you want fewer boxes, cancel or modify before the delivery slot.

The full, current rate-card - storage by box size, trip charges, returns, late fees, distance surcharges - is published on our Fees and charges page. Fees and charges may be amended from time to time; the version in force at the time of booking applies to that booking, and your invoice line items carry the snapshot.

A trip charge of €25.00 (VAT-inclusive) applies to each vehicle visit - initial drop-off, collection of full boxes, return of stored boxes, and any wasted trip on no-show. The first redelivery attempt after a missed delivery is free of charge.

Hallitse Oy services addresses within 5 km of our facility at the standard trip rate; addresses beyond 50 km are not currently served.

Returns are scheduled by request - open a return order from your account, pick a slot, and our driver brings the boxes back to you. Non-urgent returns can usually be facilitated the next working day, subject to slot availability.

If you need something urgently - you can collect the box(es) directly from our facility, within a reasonable timescale, 24/7, for a fixed urgent surcharge of €100.00 per visit. Contact Hallitse Oy to arrange the handover; the surcharge is added to your next invoice.

Cancellation and refunds

EU consumer law gives private customers 14 days to cancel, counted from the day you book. Before the first collection or delivery you get a full refund, as long as we have enough notice to redirect the driver.

Just let us know - a quick email or message is enough. There's also a standard cancellation form below if you prefer something formal. We'll confirm we've received it the same day. The earlier you tell us the better, especially if our driver is already on the way. Model withdrawal form.

Before we've collected your items (or delivered your boxes), with enough notice to stand the driver down, you get a full refund - no deductions. After delivery, your service is up and running, and a cancellation within the 14 days refunds everything except a fair share for what we've actually done - the trip. See "Proportionate" below for the breakdown.

We refund within 14 days of receiving your withdrawal notice, using the same payment method as your original transaction unless you ask us to use a different one (no extra fees either way).

Your contract starts at the first collection or delivery. If you cancel after that within the 14 days, we keep the trip fee, which covers the driver and the van's round trip, and any return trip we've already made. Everything we haven't yet provided comes straight back to you.

If your stored items are still in our warehouse when you withdraw, we'll need to get them back to you. You can either arrange off-system collection directly with us (by separate agreement; not bookable through the customer portal), or schedule a return trip at our standard return rate (paid before the trip). The return trip after withdrawal is a separate, voluntary agreement - not part of the original booking.

This right of withdrawal applies only to consumers. If you booked on behalf of a business (a company, sole trader, or any non-personal capacity), the EU Consumer Rights Directive doesn't apply and the cancellation terms in your contract govern instead.

Cancellation outside the withdrawal right

Trip bookings (deliveries / returns / pickups) may be cancelled up to 6 working slots in advance without charge. Later cancellations may incur the full trip charge per Section 3.

Storage subscriptions can be cancelled at any time and there is no cancellation charge. The monthly storage fee covers the period it was charged for in full - there is no pro-rata refund or credit for the unused remainder of a billing period. Cancel whenever you like; the cancellation takes effect at the end of the current paid month.

Closing a subscription will of course require us to return your boxes to you (or for you to collect them from our facility). The standard return fee for that trip applies under Section 5 - it is a return charge, not a cancellation penalty, and it would apply to any return whether you were closing the subscription or not.

Orders that remain in pending-payment status for more than 30 minutes are automatically released, and orders not progressed for 7 days after creation are treated as abandoned.

Invoices are payable on receipt. If an invoice remains unpaid for more than 7 days, a late fee of €10.00 applies.

If the invoice remains unpaid after 30 days, the customer's account may be suspended. Storage charges continue to accrue during the suspension period. Stored items are at risk of disposal after a further 90 days of no contact, in line with applicable law.

If items are abandoned. Before disposing of anything, we send a written notice to your last known contact details setting out what you owe, how to pay, and a deadline of at least three months to pay and recover your items - you can settle and collect at any time before it passes. If the deadline passes, we may sell the items to recover what you owe under the Finnish Act on a trader's right to sell an uncollected item (laki 688/1988); a sale is normally by public auction, of which we tell you the time and place in advance. From the proceeds we take the costs of storage, notice, and sale plus what you owe, and any surplus is returned to you. Items with no realistic resale value may instead be donated or recycled, no earlier than a year after your contract ended; perishable or unsafe items may be dealt with sooner.

For safety, liability, and insurance reasons, Hallitse Oy cannot accept the following categories of items for storage. By placing an order you confirm your stored items do not contain anything on this list.

The categories we will not accept:

• Hazardous materials - flammable liquids (petrol, kerosene, lighter fluid, paint thinner, acetone), compressed gas (propane, butane, oxygen cylinders), oxidisers (pool chlorine, bleach concentrates), corrosives (drain cleaner, battery acid), large batteries beyond consumer-device size, and lithium batteries stored on their own - loose cells, power banks, and battery packs for e-bikes, scooters or power tools. A lithium battery sealed inside a device you are storing (a laptop, phone or camera) is fine; it is loose and high-capacity packs that are the fire risk.
• Explosives + pyrotechnics - fireworks, flares, ammunition, primers, gunpowder.
• Weapons + firearms - firearms (loaded or unloaded), prohibited knives, throwing weapons.
• Toxic, infectious, or radioactive substances - pesticides, mercury, biological samples, contaminated medical waste, anything bearing a radioactive label.
• Living things - plants, animals, biological material.
• Perishables - food, anything that rots, smells, or requires refrigeration.
• Illegal items - anything prohibited by Finnish law, including controlled substances, stolen property, counterfeit goods.
• Currency, jewellery, irreplaceable valuables - these are at your own risk; insurance excludes them. Use a safe-deposit service for items in this category.

You acknowledge this list at booking time, and again at collection: when our driver arrives to pick up your full boxes, you give a digital signature confirming the box does not contain prohibited items. The seal number on each box ties that signature to a specific box.

If a prohibited item is discovered at pickup, Hallitse Oy will refuse the box and the trip is still chargeable. If discovered after collection, the provider reserves the right to refuse continued storage, dispose of the item under applicable law, or charge for any damage caused - and may pass on any cleanup or remediation costs.

Hallitse Oy maintains insurance against loss and damage of stored property. Standard cover applies per stored unit (one box, or one large item) up to EUR 50. Specific policy details - limits, exclusions, excess - are available on request. The cap is set by Hallitse Oy and is the figure quoted at the time you placed any specific order (captured on your invoice).

Especially valuable or sensitive items - let us know first. We are not responsible for items of unusually high monetary value or strong sentimental value stored without prior notice. If you have something especially precious - jewellery, heirlooms, musical instruments, fine art, sensitive documents, irreplaceable items - contact Hallitse Oy before booking so we can advise on safe handling and arrange adequate insurance cover for that value. Items stored without that declaration are covered only up to the EUR 50 per-unit cap, regardless of their actual worth.

Your storage contract is with Hallitse Oy - the provider whose name appears on your invoices.Hallitse Oy chooses the boxes, the facility, and the operational standards your goods are stored within; Hallitse Oy provides the platform software and publishes recommended equipment + facility standards that Hallitse Oy operates within. For damage, loss, or injury claims, the recourse channel is Hallitse Oy: Hallitse Oy is not party to your storage contract and does not hold or insure your goods.

How to make a claim. If a stored item is damaged or lost, contact Hallitse Oy as soon as you reasonably can - and in any event within 14 days of the return delivery (the day we deliver your items back to you) for damage or loss apparent on receipt, within 14 days of discovering damage that could not reasonably have been found at the return delivery, or, for an item that cannot be returned, within 14 days of us notifying you that it is lost. Keep the item and its packaging and give us a description, the box serial number and photographs where you can; claims are assessed against the timestamped handover photographs and signature taken at collection and return. Where a claim is accepted, settlement is on an indemnity basis (the item's value at the time of loss or damage, not new-for-old) up to the per-unit limit above, less any excess Hallitse Oy applies. Claims notified after these limits may not be accepted, except where the law gives you a longer period.

If our vehicle damages your property. Our drivers bring your boxes to and from your door. If our vehicle causes damage to your own property during a collection or delivery - say to your driveway, gate, or a parked car - that is covered by our statutory motor insurance, separately from the cover for your stored goods above. Tell us as soon as you can (the same route as the claim process above), and we will take it forward with our motor insurer.

Security seal - boxes we supply. Boxes supplied by Hallitse Oy ship with a numbered security seal. When you finish packing one, you must thread the seal through the security hole on the lid. The seal number is logged against your account and we log it on our side too. By sealing the box and accepting collection, you confirm that the seal number matches what we've recorded. The packing guide on /instructions walks the step through; we recommend taking a photo of the sealed box for your own records.

Closing and securing - it depends on who supplied the container. The rule is the opposite in each case, so check which one applies to you.

Boxes we supply - do not tape or decorate. These boxes are reusable and travel between customers. You must not apply tape, stickers, drawings, paint, ink, or any other decoration or labelling to the exterior surface, beyond the box-id sticker we provide. They are closed with the numbered seal above, not with tape. If a box returns with surface damage or with residue we have to remove, we charge for the damage at the published replacement cost or for the cleanup time at the published handling rate (see /fees).

Containers you supply - you must secure them. Where you pack your own boxes, cartons or containers, securing them is your responsibility. You must tape or otherwise close them securely enough to be lifted, carried, stacked and transported without opening. We will not tape, re-pack, or otherwise secure your containers for you - doing so would make us responsible for how your items were packed, and we are not in a position to judge that from the outside. Tape is available to buy from us if you need it; you apply it.

We may decline to collect a container that is spilling its contents, is structurally unsound, or is otherwise unfit to be handled safely. Where a container is declined, the driver records the reason and photographs it at the door, so you can see what was refused and why. The numbered box-id sticker we apply at collection is the one thing that goes on the outside from our side; everything else on the container is yours and stays as you packed it.

Boxes we supply remain Hallitse Oy's property. This applies only to boxes Hallitse Oy supplies. Containers you supply remain yours throughout and carry no replacement charge from us. Every box Hallitse Oy supplies remains the property of Hallitse Oy at all times, including while in your possession during packing and storage. Damage caused to a box while in your possession - or by items inside the box that leak, stain, soak, scratch, or otherwise mark the box - is billed at the published replacement cost of EUR 50 per box. The replacement charge applies when a box can no longer be returned to circulation; less-severe damage that only requires cleanup is billed at the handling rate on the /fees page. The figure shown here is the one in force at the time you placed any specific order (captured on your invoice).

Non-intrusion - we do not open your boxes. Hallitse Oy will not open, inspect, photograph the interior of, or otherwise access the contents of your sealed boxes during the period they are in our care. Two narrow exceptions apply: (a) where Hallitse Oy has a reasonable belief that the contents pose an immediate risk to the safety of persons, the facility, or other stored property - for example, leakage of an unidentified substance, evidence of fire / smoke / biological hazard, or an audible or vibrating device suggesting the contents may be active; or (b) where Hallitse Oy is required to open or surrender a box by a court order, lawful warrant, search authority, or other binding legal instruction issued by a competent authority with jurisdiction over the provider. Where reasonably practicable and not prohibited by law (including by the terms of any warrant or instruction received), Hallitse Oy will notify you after the fact when a box has been opened under either exception, with a short written record of the date, the reason, and any items removed or otherwise affected.

Large items - one item per slot. Items that do not go in a box (bicycles, skis, snowboards, a golf bag, a television, framed art, an appliance, similar) are stored as large items. Each large item occupies its own slot, and every slot has a published maximum size. You choose the slot your item fits within; where an item exceeds the maximum for the slot booked, the next size up is required.

One item per slot. We do not accept several boxes, or an assortment of loose belongings, strapped or wrapped together and presented as a single large item - that is several items, and a combined mass of that kind cannot be lifted, handled or stacked safely. Where an item is presented that way we may decline it at the door, and the driver records and photographs the reason.

Wrapping or padding a large item for its own protection is your choice and your responsibility. Label it with your name or booking reference so it is identifiable in the warehouse. We handle large items carefully, but our liability is capped for damage arising from inadequate protection of an item we did not pack. For especially fragile or high-value items, tell us before collection - see the "Especially valuable or sensitive items" paragraph above.

Hallitse Oy may update these terms from time to time. The version applicable to any specific order is the version in force on the day the order was placed, captured on the corresponding invoice.