Your step-by-step guide
How storing with us works, from booking to getting your things back.
Book online
Tell us how much you’re storing and pick a collection slot. Most people pack into boxes they already have - that’s the standard option and there’s nothing to wait for. If you’d rather use ours, choose our Premium boxes and we’ll bring them to you first. Add any large items going alongside (bikes, skis, furniture). If a friend gave you a referral code, drop it in at checkout.
Get your boxes ready
Using your own? Anything sturdy enough to be lifted, carried and stacked safely by one person is fine - removal boxes, crates, plastic tubs. Nothing that’s already splitting. If you ordered Premium boxes, we deliver them empty to your address on the agreed day, each with a numbered security seal in the pack; bring them inside straight away, they’re easier to keep track of indoors.
Pack at your own pace
You have until the agreed collection slot - no rush. If your plans change and you can’t make the slot, message us on WhatsApp and we’ll reschedule. Inside the box, pack however suits you. Outside, it depends whose box it is: your own boxes you tape shut yourself, and you can label them however you like. Our Premium boxes close with the numbered seal instead of tape, and nothing goes on the outside of them - no tape, stickers, drawings, paint or ink - because they’re reusable and travel between customers.
Close it up - tape yours, seal ours
Your own boxes: tape them shut yourself, securely enough to be lifted, carried and stacked without opening. We won’t tape or re-pack them for you, and we can’t take a box that’s spilling its contents or coming apart, so be generous with the tape - we sell it if you need some. Premium boxes: thread the numbered seal through the security hole on the lid. It locks the box, and the seal number is logged against your account, yours and ours. Either way, photograph the box before and after closing it for your own records - handy if you ever need to check the contents or the seal number. We keep ours too.
Got anything precious? Tell us first
Stored boxes are insured up to EUR 50 per box (and the same for each large item - see our Terms and Conditions). If you’ve got something unusually high in sentimental or monetary value - jewellery, instruments, fine art, irreplaceable documents - let us know before we collect so we can plan extra care and arrange the right cover. Standard insurance won’t reach valuables we don’t know about.
We collect your items
Our driver takes a timestamped photo of each closed box at your address - with the seal number visible on Premium boxes, and the box-id sticker on your own. You sign a digital receipt confirming the boxes don’t contain anything prohibited. Then we take everything to our heated, 24/7 camera-monitored warehouse in Rovaniemi.
Relax
Put your feet up knowing your items are stored safely and securely until you need them.
The fine print
A few things worth knowing before you book.
What you can’t store
No flammables, no perishables, no live animals, no illegal items, no large amounts of cash or jewellery above the EUR 50 insurance cap per box or large item. View the full list in our Terms and Conditions. The driver doesn’t open boxes - your digital signature at collection is your attestation that nothing prohibited is inside.
Changing your mind
Within 14 days of placing a B2C booking, EU consumer law gives you a right of withdrawal - you can cancel using our withdrawal form and we refund pro-rated for any handling already provided.
If we turn up to nothing
Rescheduling is free when you give us notice via WhatsApp. If we arrive at the agreed time and you’re not there (or can’t hand over the boxes), late-cancellation and no-show charges apply. See our Fees page for more information.
Anything stuck to the outside
Your own boxes are yours - tape them, label them, decorate them however you like. Our Premium boxes stay ours and travel between customers, so please don’t stick or write anything on them. Any damage is chargeable - see our Fees page for more information.
Paying
You pay for the first period when you book, through our payment provider. After that, personal accounts have the monthly storage charged automatically to the same method, while business accounts are invoiced. If a payment or invoice stays outstanding past the published threshold a late fee applies; longer still and your account pauses. Your things stay safe either way - just inaccessible until the balance is settled.
Photos and your data
Photos at handover are stored as proof of box condition (not contents - we don’t open boxes). Your contact data lives in our system as described in our Privacy Policy; you can request export or deletion at any time.
Who you’re contracting with
Your storage contract is with the operator whose name appears on your invoices, not Hallitse Oy the platform. Damage, claims, billing questions - through the operator. Full details in our Terms and Conditions.
Need help?
Message us on WhatsApp - fastest way to reach a real person.
Ask us on WhatsApp